Frequently Asked Questions

  1. What is Semcem Store?
    Semcem is the first app in Egypt specialized in selling Egyptian products directly from local factories and suppliers to consumers.

  2. Are all products on the website made in Egypt?
    Yes, all products offered on our platform are 100% Egyptian, and we are proud to support local manufacturing.

  3. How can I order from the website?
    Simply choose the product you want, add it to your shopping cart, and then proceed to complete the purchase process through simple and secure steps.

  4. What payment methods are available?
    We offer multiple payment methods, including cash on delivery, electronic payment using bank cards, and electronic wallets.


  5. How do I contact the support team?
    You can contact us via email: support@semcem.com, and we will be happy to assist you.

  6. Why does Semcem focus only on Egyptian products?
    Because we believe that local products are no less good than imported ones, they deserve a strong marketing platform that positions them in their rightful place within the Egyptian market. We support Egyptian industry and contribute to strengthening the national economy.

  7. What types of products does Semcem offer?
    We offer a wide range of authentic Egyptian products, including household items, prayer supplies, men's and women's fashion, medicinal herbs, food products, various types of dates, Hajj and Umrah clothing, cosmetics, leather products, children's and newborn fashion, handicrafts, Egyptian textiles, Aswan spices and herbs, Egyptian food, souvenirs, toys, personal care products, and candles.

  8. How can I take care of my skin and hair using Semcem products?
    We offer natural hair care products such as essential oils, shampoos, conditioners, and serums, as well as skin care products such as rose water, creams, soaps, moisturizers, serums, and scrubs, in addition to men's and women's perfumes and lip and nail makeup.

  9. Does Semcem have newborn fashion?
    Yes, it includes boys' and girls' clothing, newborn shoes, gift boxes, mom's clothing, and baby car seats.

  10. What types of handicrafts are available?
    Decorative furniture pieces, handmade fashion, handicrafts, pottery, handmade accessories, handmade bags, Ramadan decorations and ornaments, and furniture such as tables and mirrors.

  11. What about Egyptian textiles?
    We offer a variety of textiles including high quality carpets, curtains, bed linens, and towels.

  12. Does Semcem have a variety of women's fashion?
    Yes, home fashion includes home sets and reception abayas, and outdoor clothing such as abayas, dresses, tops, jackets, and T-shirts, in addition to women's bags, sportswear, jewelry, and shoes.

  13. What are the types of personal care products?
    Pain relievers, shower gels, deodorants, scented sprays, and bath bombs.

  14. Are there different types of candles available?
    Yes, candles are available in a variety of colors and scents and are made from natural materials.